Shipping policy
Welcome to Gut & Beyond! By placing an order through our website (https://gutandbeyond.com), you accept and agree to the following shipping and returns terms. Please read these carefully to understand our policies.
1. Shipping Terms
1.1 Dispatch Timelines
- Orders within India are typically dispatched within 3–4 working days of confirmation.
- For international orders, dispatch timelines may vary based on logistics partners and destination.
1.2 Shipping Charges
- Free Shipping: Most products on our website are eligible for free shipping within India.
- Additional Charges: Certain products or orders below a specified value may incur a nominal shipping fee, which will be clearly displayed at checkout.
1.3 Delivery Timelines
- Standard delivery timelines depend on your location and the logistics partner.
- Remote areas, peak seasons, or unforeseen circumstances (like natural calamities or strikes) may cause delays.
1.4 Address Requirements
- Please ensure your delivery details, including the pin code, are accurate and complete to avoid delays.
- Gut & Beyond is not responsible for delays or penalties caused by incorrect or incomplete addresses.
1.5 Multiple Shipments
- Orders with multiple products may be shipped separately based on stock availability, meaning you might receive items in different packages and on different dates.
2. Order Cancellation
2.1 Cancellation by Customer
- You can cancel your order before it is dispatched by contacting our customer support team. Once dispatched, cancellations cannot be processed.
2.2 Cancellation by Gut & Beyond
- We reserve the right to cancel orders due to product unavailability, pricing errors, or suspected fraudulent activity. If cancelled, you will be notified, and any payments made will be refunded promptly.
2.3 Refund Processing
- Refunds for prepaid orders will be issued to the original payment method within 7–14 business days (subject to transaction fees).